A1
Reservations can be made up to six months in advance. Please make reservations by phone or online.
(e.g., reservations for July 31 can be made from February 1; reservations for August 1 can be made from March 1). August 1 can be reserved from March 1).
The number of months and days available for reservation varies depending on the affiliated reservation site. ]
A2
We do not accept tentative reservations or waiting lists.
Reservations will not be accepted if the date of your stay has not been confirmed.
If there are no vacancies on the Internet, please call us or check again on a later date.
A3
Cancellation fees are as follows
Same-day cancellation without notice (NoShow) 100%
100% with same-day cancellation notice
The day before 50% of the total
2 days prior to the event 20%.
The timing of cancellation fees may differ for "Early Bird Plan" and other plans sold via the Internet. Please check the "Cancellation Fee Rules" for each plan.
A4
We offer special offers for guests staying 2 consecutive nights or more. Please check the reservation page for details.
Complimentary light breakfast is available.
Please take advantage of this service.
Time 】 7:00 - 9:00 End
Place】 Hotel's 2nd floor lounge (self-service)
A6
Please pay at the front desk by the day of your stay, or we accept bank transfer.
For account transfers, please make sure that we can confirm your transfer at least one day before your stay.
We apologize for the inconvenience, but we would appreciate it if you could inform us by phone e-mail or other means after the transfer.
We currently do not accept late billing.
If we cannot confirm the transfer by the day of your stay, we will refuse your stay or ask you to pay for the room on the day of your stay.
A1
Basic check-in and check-out times
Check-in from 15:00 / Check-out from 12:00
*Check-out time has changed to 12:00 pm, effective September 3, 2018.
Accordingly, early check-in will be discontinued.
Thank you for your understanding.
Luggage storage is available.
We also accept check-in procedures, but depending on how crowded the room is, we may only be able to check in your luggage.
Our hotel operates on a deposit in advance system. Please pay the room charge by cash, credit card, QR code payment or e-money upon check-in on the day of your stay.
Other charges such as telephone charges must be settled at the front desk on the day of check-out.
Room charge + service charge per person is ￥10,000 or more - ￥15,000 or more Tokyo accommodation tax of 100 yen.
The meal portion of the fee is not taxable.
*If the amount exceeds ¥10,000 (excluding tax) for the price of an overnight stay with no meal
A5
The front desk is open 24 hours a day, so there are no specific hours.
Please contact the hotel if your reservation is made after 22:00 on the day of your arrival, or if there are any major changes from the time you reserved.
If we do not hear from the customer well after the scheduled arrival time, we may contact the customer. Please note that if we cannot contact you or you do not contact us, we may cancel your reservation (no-show) and sell the room to another guest on the same day.
A6
We can show you to your room after 15:00, even if your arrival time is earlier.
During cleaning hours (10:00-15:00), we are not available. Only luggage storage and check-in procedures will be accepted.
If you have requested deodorization and have indicated an early arrival schedule, please understand that your room may not have been deodorized yet.
A7
Luggage should arrive 2 days before or on the day of your stay. Please write the name of the guest and the date of stay on the name of the item on the slip.
Our contracted courier company is Yamato Transport. If you plan to return the package to the sender on the day of check-out, we recommend "round-trip delivery".
Return shipping is less expensive and easier when you return your parcel.
We do not accept parcels shipped to our hotel. Please pay in advance.
Please be aware that the arrival of your parcel may be delayed by weather, disasters, or other factors.
We do not accept cash on delivery on behalf of hotels.
If you have already paid for your items, we will keep them.
We will accept guests' luggage after check-out as long as it is picked up by the end of the day.
The courier service will be Yamato Transport. We offer payment on delivery (pre-paid), payment on delivery, and multiple delivery slips.
Cardboard, etc. can be prepared by the customer or sold at the front desk for a fee.
Gummed tape, etc. can be borrowed from the front desk.
Please contact us and we will send it to you. (We ship freight collect.) If you come to the museum for pickup, we can also accept your items for safekeeping. Please note that we will not contact you.
Foodstuffs (living creatures, food with an expiration date) will be disposed of by us if we are not notified by the customer by the end of the day.
A1
TV / Refrigerator / Air purifier / Humidifier / Telephone / Washlet / Hair dryer / Nightwear / Bath towel / Face towel / Foot towel / Slippers
Shampoo/Conditioner/Body soap
*Toothpaste sets, hairbrushes, razors, and body sponges are available from the amenity bar at the front desk.
A2
All rooms are non-smoking rooms.
Smoking area is available on the 2nd floor.
A3
No extra beds are available.
There are no extension beds or cribs.
A4
Under elementary school students (no meals or bedding required) Free of charge)
Lower elementary school students (no meals or bedding required) 2,000 yen (tax included)
Upper elementary school students (5th and 6th grade), junior high school students and above - adult rates *Children's rates are available for upper elementary school students who wish to sleep with their parents. Please be sure to check the bed size.
Children's rates are not available for online reservations on our website. Please call us for more information.
A5
There is no curfew. The front desk is open 24 hours a day.
Room keys may be lost or stolen on the road.
Please be sure to leave your room key at the front desk when you leave.
A6
You may leave your luggage in your room except for valuables (wallets, precious metals, laptops, etc.).
Please manage data such as USB memory card by yourself.
A7
During cleaning hours 10:00-15:00 is the cleaning time of the rooms and the building. Please let us know your return time in advance.
If you wish to return during the cleaning time, please be sure to contact the front desk when you leave. Guests staying at the hotel will be given priority for cleaning.
If you return without informing us, we will not be able to show you to your room as we are in the process of cleaning.
If you do not need to clean your room, please contact the front desk and we will leave a day's worth of toiletries in front of your room door.
If you do not need to clean your room, you may return to your room at any time.
A8
We are sorry, but we basically do not accept rooms that do not need to be cleaned every day. For hygiene reasons, we clean the rooms once every two days, as they are used by an unspecified number of guests.
If you are returning early, please let us know in advance at the front desk and we will have your room cleaned by the time you return.
Please allow at least 2 hours during cleaning time.
A9
Vending machines, etc. are located on the 2nd floor.
SUNTORY soft drinks / SAPPORO beer cans / ice machines
A10
The number of barrier-free rooms (no bathtub, shower booth only) is 6 in total.
Other rooms have a 30cm step at the entrance of the washroom due to the drainage structure at the time of construction (1993).
This service is available for those who are able to act on their own.
The front desk cannot provide nursing care assistance (due to the small number of people working). If you need nursing care, please use a twin or double room together with your caregiver.
A11
We are sorry, but we do not have rooms for pets. We also do not accept therapy dogs.
Guests with care dogs (guide dogs, service dogs, and hearing dogs) are allowed to use the facilities. However, we will confirm the certificate in advance.
A12
There are some guests who have problems with other guests in their rooms or stay without permission.
Meeting between guests using the hotel and visiting guests in their rooms is strictly prohibited. Unauthorized entry is also strictly prohibited. Please use the lobby on the 2nd floor for visiting guests.
If a visitor enters or stays in a guest room without permission, the guest will be charged a room charge or denied accommodation.
For details, please ask the front desk staff.
The hotel cannot be held responsible for any problems that may occur between guests who are brought to the room.
A1
Both wireless and wired Internet access is available. There is no communication fee. The line will be HIKARI NEXT.
LAN cables are available for rent. Please inquire at the front desk upon check-in. (There is a limit to the number of cables that can be lent.)
Please ask the front desk for the password for the wireless LAN.
You can receive e-mails, but some of your providers may not be able to send e-mails to prevent spam (port 25B). Please set up port 587. If you still cannot send e-mails, please contact your provider.
Some overseas residents may not be able to connect depending on their provider.
A2
VPN is not available. (Due to cost and the possibility of monopolizing the line.)
A3
Currently, the rental computer service has been terminated.
A4
LAN cards are not available for rent.
A1
There is no room service for food and beverages.
A2
We will call an arranged massage service designated by the hotel.
During busy times, we may not be able to arrange the requested time. Please understand this in advance.
We do not accept any massages other than those specified by the hotel. We do not accept stores that provide business trip (delicatessen and massage) services. Failure to comply will result in denial of accommodation.
A3
Yes, we do. 600 yen per Y-shirt (excluding tax) - (*Please check the cleaning price list in the guest room.)
If you wish to have your laundry cleaned, please put your laundry in the laundry bag and bring it to the front desk by 8:30 a.m. Monday through Saturday for same-day pickup.
Please note that laundry brought in after 9:00 a.m. will be picked up and finished the next day.
Closed】 Sundays / National holidays / GW period / Obon vacation period (mid-August) / Year-end and New Year holidays
A4
There is no coin-operated laundry in the hotel.
A5
Trouser presses and irons are available at the front desk. The number of items available for loan is limited.
A6
The number of rental cars is limited. The number of rental cars is limited.
A7
Yes, we do. We have them in your room.
A8
Air purifiers have been installed in all guest rooms.
Twin and double rooms are equipped with air purifiers with humidification functions.
A9
There is no business center.
Photocopies (black and white) from 10 yen per sheet, faxes from 10 yen per sheet (sending/receiving) are available at the front desk.
A1
The nearest station is Yotsuya Station on the JR Chuo Line/Sobu Line and Tokyo Metro Marunouchi Line/Namboku Line.
2 minutes walk from Yotsuya Station (Yotsuya Exit) on JR Chuo Line/JR Chuo and Sobu Lines.
3-4 minutes walk from Yotsuya Station (Akasaka Exit) of Tokyo Metro Marunouchi Line
1 minute walk from Yotsuya Station (Exit B2) on Tokyo Metro Namboku Line
A2
There is no such store inside the hotel. There are Seven-Eleven, Lawson, and Family Mart nearby (2-3 minute walk). There is also a Lawson Store 100, Maibasuketto, etc., a short walk away.
A3
It takes about 5 to 6 minutes to walk to the main and north gates of Sophia University, including waiting at traffic lights.
A1
The hotel does not have a parking lot. There is also no affiliated parking lot. Please use nearby coin-operated parking lots.
